TERMS AND CONDITIONS FOR NON PAYMENT OF SERVICES USED

All invoices are expected to be paid in full at the time of the consultation or procedure. Any delayed payment will only be at the discretion and permission of the Clinic Owners, in which case a delayed payment form must be filled in and signed by both the client and a clinic staff member and payment must be made in full no later than the final date specified on the form. We strongly encourage you to maintain open communication with the Clinic if for any reason you are unable to make the necessary payments by the agreed date.

 

For health care plans, as per the terms and conditions of the health care plan contract, any termination of the Plan will incur an admin fee and may result in an owed services fee which is payable immediately on cancellation.

 

Where an outstanding balance occurs, we will notify you by phone and will send an email and/or letter with the invoice(s) attached. Failure to respond to any contact made by us will mean your account will be considered in default and we reserve the right to refer the overdue balance to a third-party debt collection agency.

 

All invoices are payable within 7 days of receipt. If an account remains unpaid after 30 days, we may refer the debt to an external debt collection agency. You contractually agree to pay all additional costs, fees, and expenses (including agency commissions and legal fees) incurred by us in recovering the overdue amount because of your non payment under the agreed payment terms.

 

We reserve the right to not undertake any further commercial dealings while the debt is outstanding. In the event of an emergency situation with your cat we will treat them as per the RCVS code. 

 

In the case of previous delayed payments or debts, we reserve the right to refuse commercial dealings if a deposit is not paid in advance of non urgent treatment or procedures.

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For more information on the Feline Health Plan terms and conditions please follow this link here